Privacy Policy

Effective Date: 01 January 2026

Safe Express Packers and Movers (“Company”, “we”, “our”, or “us”) is committed to safeguarding the privacy of its customers, website visitors, and service users. This Privacy Policy describes in detail how we collect, use, process, disclose, retain, and protect your personal information when you access our website www.safeexpresspm.com or use our relocation, transportation, logistics, packing, and moving services.

This policy is drafted in compliance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), along with globally accepted data protection principles similar to the General Data Protection Regulation (GDPR).

1. Scope of This Policy

This Privacy Policy applies to all visitors, customers, and users who interact with our website, fill out inquiry forms, request quotations, book relocation services, communicate with our representatives, or otherwise provide personal data to the Company.

2. Information We Collect

We may collect personal data directly from you or automatically through website interaction. Personal data includes, but is not limited to:

Full name and contact details (mobile number, email address)
Pickup and delivery addresses
City and state information
Inventory or goods details for shifting
Billing and payment information
Government identification if required for legal compliance

We may also collect non-personal data such as IP address, browser type, device details, website usage patterns, and cookies for analytics and performance improvement.

3. Lawful Basis for Processing

We process personal data only when we have a lawful basis to do so, including:

Your consent
Performance of a service contract
Compliance with legal obligations
Protection of legitimate business interests

4. Purpose of Data Usage

Your information is used to provide and manage relocation services, prepare quotations, coordinate logistics, process transactions, respond to customer support queries, improve website functionality, prevent fraud, and comply with legal obligations.

We may also use your information for internal analysis, service enhancement, and marketing communications, provided you have given consent for such communication.

5. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to sensitive information is limited to authorized personnel only.

While we strive to use commercially acceptable security measures, we cannot guarantee absolute protection against all cyber threats.

6. Data Sharing and Disclosure

We do not sell or rent personal information. However, we may share limited information with:

Logistics partners and service providers for operational purposes
Payment gateway providers for transaction processing
Legal authorities if required under law
Professional advisors such as auditors or legal consultants

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to improve user experience and analyze traffic patterns. You may disable cookies in your browser settings; however, certain website functionalities may be affected.

8. Data Retention Policy

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. After the retention period, data is securely deleted or anonymized.

9. Your Rights Under DPDP Act

Under applicable data protection laws, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of personal data
Withdraw consent for processing
File grievance with appropriate authority

10. Cross-Border Data Transfers

In certain cases, data may be processed by third-party service providers located outside India. In such instances, we ensure appropriate safeguards are implemented.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

12. Children's Privacy

Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors.

13. Limitation of Liability

Safe Express Packers and Movers shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access, data breach, or misuse beyond our reasonable control.

14. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

15. Contact Details

For any privacy-related inquiries, please contact:

Safe Express Packers and Movers
Phone: +91 7374913113
Email: info@safeexpresspm.com
Website: www.safeexpresspm.com

By using our website and services, you acknowledge that you have read and agreed to this Privacy Policy.